Frequently Asked Questions

Everything you need to know about our high-end audio products and services.

What is the warranty period for Meze Audio headphones?

Most of our headphones and earphones come with a 2-year limited warranty from the date of purchase, covering any defects in materials or workmanship.

Do you offer international shipping?

Yes, we ship our premium audio gear worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging and condition for a full refund.

Are replacement parts available for my headphones?

Yes, we believe in the longevity of our products. We offer a wide range of user-replaceable parts including earpads, cables, and headbands on our website.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment options depending on your shipping country.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.